> ## Documentation Index > Fetch the complete documentation index at: https://docs.noimosai.com/llms.txt > Use this file to discover all available pages before exploring further. # Build Awareness and Trust with Social Media > Use NoimosAI to consistently publish useful content for business buyers and build awareness and trust in your company. By consistently sharing expertise, case studies, research findings, and product or service information on **social media**, you can reach people at target accounts and create more opportunities for them to engage with your articles, resources, events, and inquiry paths. Social media management involves four main activities: 1. Choose social media platforms and define your content strategy 2. Plan posts based on customer challenges and industry topics 3. Create and publish content for each platform 4. Improve based on performance Start with [Understand social media fundamentals](#understand-social-media-fundamentals), then follow [Manage social media with NoimosAI](#manage-social-media-with-noimosai) for the specific setup and workflow. ## Understand social media fundamentals In B2B social media management, the goal is not to chase broad engagement; it’s to deliver information that is useful to people in the target industry, department, and roles. Through posts, convey expertise and customer results so your product or service is top of mind when they have a need. ### 1. Choose social media platforms and define your content strategy First, choose social media platforms where people at your target accounts are active and where your organization can publish consistently. Do not launch on every platform at once; prioritize the channels that fit your audience, content, and available production resources. Do not select platforms based only on user counts. Check where stakeholders at target accounts get information, which formats suit your message, whether you can sustainably produce the required assets, and whether the platform can direct interested buyers to your website or resources. The table below compares how information travels on each platform, its primary formats, and common B2B uses. | Social media platform | How people discover content | Formats you can produce consistently | B2B use cases | | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------ | --------------------------------------- | ------------------------------------------------------------------- | | LinkedIn (Personal) | Easy to share information about work, industry, and expertise | Text, images, video, documents | Insights from contacts or executives, case studies, hiring, events | | X | Public conversations and emerging topics spread easily | Text, images, video, threads | Commentary on industry news, research, product updates | | YouTube | Instructional videos continue to be discovered via search and recommendations | Long-form video, Shorts, live | Product demos, onboarding, webinars, case study walkthroughs | | Facebook | Easy to deliver ongoing updates through Pages and Communities | Text, images, video, links | Events, seminars, local or industry community updates | | Instagram | Visual storytelling with images and short videos makes it easy to show sites, people, and deliverables | Images, multi-image posts, short videos | Work samples, facilities, events, team highlights, short explainers | | Threads | Makes it easy to create public conversations centered on text | Text, images, video | Expertise sharing, industry viewpoints, conversations with users | | Bluesky | Focuses on real-time public conversations | Text, images, video | Latest updates, industry commentary, community conversations | | Mastodon | Conversations form easily around communities with shared interests | Text, images, video | Engagement with niche communities, specialized content | | TikTok | Short vertical videos are discovered easily through recommendations | Short vertical video | Site introductions, short how-tos, product demonstrations | | Pinterest | Images and videos are searchable and saveable for later reference | Image and video Pins | Visual portfolios for design, architecture, manufacturing, events | When deciding which platforms to use, confirm that relevant stakeholders use them for professional information, that the format can communicate your expertise, that you can produce content consistently, and that interested people can reach your website or resources. ### 2. Plan posts from customer challenges and industry topics Plan posts based on both the challenges the target account is currently facing and the information your company needs to communicate. Do not choose topics solely for their trendiness; select themes where your company can add useful explanations backed by experience, case studies, or data. Use the following types of information as the main sources for post topics: * Questions repeatedly asked in sales conversations or inquiries * Changes in industry regulations, technology, market, or operations * Your company’s research results, know‑how, and expert opinions * Case studies covering implementation, workflows, and common pitfalls * Product or service updates, new case studies, and events * Existing articles, documentation, videos, and webinars * Questions, requests, or misunderstandings about your company or product names If there are reference posts or videos, provide the URL or file in the chat and analyze elements such as theme, structure, opening phrasing, supporting evidence, and reactions. Do not imitate the content; instead, reframe it into knowledge and case studies your company can provide. ### 3. Create and publish social media content Once you’ve decided on the plan, create posts, images, videos, and documents tailored to the formats of the social media platforms you’ll use. When rolling out the same theme across multiple social media platforms, adjust the length of copy, the way you present the opening, images and videos, and calls to action. Main content formats include the following: * Posts that explain business problems and solutions * Images or documents that organize research findings or checklists * Videos that explain case studies or how to use the product * Announcements for articles, materials, webinars, and events * Product or service updates and the business improvements those updates enable * Commentary from executives, responsible staff, or subject-matter experts For each post, confirm the basis for any numbers or claimed effects, obtain permission to publish customer information, verify rights to use images and videos, and clarify the scope of product or service coverage. Don’t only ask readers to contact you; depending on the topic, guide them to detailed articles, materials, case studies, events, or consultations. ### 4. Improve based on performance After publishing, confirm which themes, formats, and authors generated responses from target accounts and drove visits to your website. Check in stages—not just follower counts—but whether posts were seen, whether the content attracted interest, and whether users moved on to the next information. | Outcome to check | Primary metrics | What to review next | | ---------------------------------- | ------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Were posts seen? | Reach, impressions, video views | If distribution is weak across several posts, check audience fit, topic relevance, the opening, publishing time, and whether the format works on that platform. | | Did the content generate interest? | Likes, comments, saves, shares, engagement rate, video retention | Compare high- and low-performing posts on the same platform. Review the strength of the evidence, specificity of the example, structure, and usefulness to the target role. | | Did buyers seek more information? | Profile views, link clicks, website visits | If engagement is strong but clicks are weak, clarify the next action, complete the profile, and link to a page that continues the same business problem and promise. | | Did it contribute to demand? | Resource requests, event registrations, consultations, demo bookings, inquiries | If clicks occur without conversion, review whether the destination explains the audience, value, evidence, and what the buyer will receive after submitting the form. | Metric definitions vary by social media platform, so do not directly compare numbers across different platforms. Identify high-performing posts within each platform and apply the common themes, formats, authors, and lead-in copy found across multiple posts to your next planning. ### Apps you can use with social media NoimosAI lets you connect the social media platforms you use so you can reference posts and reactions, publish content, and analyze performance. Only connect the social media platforms you actually use.
LinkedIn (Personal): Use personal-profile posts and performance data to publish and analyze professional content.
X: Use posts, mentions, reactions, and account performance for planning, publishing, and analysis.
YouTube: Use videos, Shorts, comments, and channel performance for video planning, publishing preparation, and analysis.
Facebook: Use Facebook Page posts, comments, messages, and page performance for publishing and analysis.
Instagram: Use posts, images, videos, comments, and account performance for creation, publishing, and analysis.
Threads: Use posts, published conversations, and reactions for planning, publishing, and analysis.
TikTok: Use videos, comments, and account performance for video planning, publishing, and analysis.
Pinterest: Use Pins, saves, clicks, and account performance for creation, publishing, and analysis.
Mastodon: Use posts and reactions for community-focused publishing and analysis.
Bluesky: Use posts, published conversations, and reactions for planning, publishing, and analysis.
Google Analytics: Analyze website visits from social media platforms and conversions such as resource requests, consultations, demo bookings, and inquiries.
NoimosAI recommends an Instagram login that does not require a Facebook Page or permissions setup. Only connect an Instagram Business account linked to a Facebook Page via Facebook if you need hashtag search, retrieval of other professional accounts' data, or product-tagged posts. Check the connection requirements and feature differences on [Instagram](/help-center/integrations/social-media/instagram). ## Manage social media with NoimosAI Choose the social media platforms you’ll use, plan posts around customer problems and relevant industry topics, publish the content, and use performance data to improve future posts. For instructions on entering a prompt in chat, see [Enter your own prompt](/help-center/chat/enter-your-own-prompt). NoimosAI chat with social media management instructions entered If you want to create an agent by telling the agent its goals and constraints in a prompt, see [Create an agent from chat](/help-center/ai-team/create-a-trigger-from-chat). If you prefer to manually fill in each field on the settings screen, see [Create an agent from scratch](/help-center/ai-team/create-an-agent-from-scratch). ### 1. Choose social media platforms and define your content strategy Enter the target account, stakeholders involved in the review, the expertise you want to communicate, and the materials you can provide into the chat, and determine the priority social media platforms and content themes. Have NoimosAI compare the characteristics and required formats for each social media platform, and choose platforms that make it easy to connect with the target account and sustain ongoing communication. Also decide whether posts should direct audiences to posts, articles, collateral, events, or contact channels. #### Prompt for chat ```text theme={null} Create a social media strategy for [product or service]. The target account is [industry and company size], and the primary audience is [department or role]. Our expertise to convey is [topic], and available materials are [articles, research, case studies, images, videos, etc.]. Compare the social media platforms under consideration and recommend which to prioritize, ongoing themes to publish about, content formats, and the next actions to drive from posts. ``` From the recommendations, choose social media platforms by confirming whether you can make contact with the target accounts, whether you can consistently produce materials, and whether you can drive audiences to articles, collateral, events, or inquiries. ### 2. Plan posts from customer challenges and industry topics Enter questions heard in sales or inquiries, publicly available industry information, existing articles and materials, and reference posts into the chat to create post ideas. Use NoimosAI to connect the target account’s challenges with experience, case studies, or data your company can publish, then choose suitable platforms, formats, and concepts supported by verifiable evidence. #### Prompt for chat ```text theme={null} Based on [customer questions, industry public information, our company articles/materials, URLs of reference posts, etc.], create post campaign ideas to publish on [social media platform name]. The target is [industry/department/role]. Identify the key issues important to the target accounts, the experience/case studies/data our company can contribute, and the articles/materials/events to link from the posts, and propose five post campaign ideas. ``` If there are reference posts, check not only engagement but also the target audience, opening phrasing, structure, rationale, and comment content, and select only campaigns your company can accurately explain. If there are a sufficient number of public mentions of your company or products/services, you can set up an agent for **social listening** to review questions, requests, complaints, and misunderstandings daily. **Trigger:** Schedule / Daily **Instructions:** ```text theme={null} Collect and analyze mentions of [company name], [product/service name], and [related keywords] on YouTube, X, and the web over the past 24 hours. Classify them into questions, requests, complaints, misunderstandings, and positive feedback, and organize which items require replies, which should be explained via posts, and which should be shared for product/service improvement. ``` **Integrations:** X, YouTube ### 3. Create and publish social media content Enter the selected concept and the supporting materials into the chat to produce final versions for each social media platform. Create not only the post copy but also the composition of images, videos, and documents, as well as guidance for articles, resources, events, and contact inquiries. #### Prompt for chat ```text theme={null} Create publish-ready content for [one or more social media platforms] based on [the selected concept and its supporting articles, research, case studies, and product information]. The target audience is [industry, department, or role], and the core message is [expertise, case study, or product information]. Adapt the opening, post copy, title, image, video, or document structure, and calls to action for [articles, resources, events, or inquiries] to each platform's format. ``` Check facts, figures, permission to publish customer information, rights to use images and videos, and publish or reserve on linked social media. Screen showing NoimosAI creating social media posts from a web page ### 4. Improve based on performance Create agents that identify high-performing posts and posts that need improvement on each social media platform, and propose ideas for the next campaign. #### Agent setup **Trigger:** Schedule / Weekly **Instructions:** ```text theme={null} Analyze the most recent post results for [social media platform] . For each social media platform, identify the highest- and lowest-performing posts. Compare their target audiences, themes, formats, authors, openings, supporting evidence, images or videos, and calls to action. Compare metrics only within the same platform, then propose concepts for the next posts and specific improvements. ``` **Integrations:** Social media platforms to analyze NoimosAI analyzing post results across multiple social media platforms If Google Analytics is integrated, also check whether visitors who came from social media platforms read articles, case studies, or resources and proceeded to contact. If social engagement is high but website visits are low, improve the post’s call-to-action; if visitors arrive but do not take action, improve the linked landing content. ## Related pages * [Create and improve a website](/playbooks/b2b/build-website) * [Drive more search traffic with SEO](/playbooks/b2b/seo) * [Get discovered from AI search with GEO](/playbooks/b2b/geo) * [Social media](/help-center/use-cases/channels/social-media) * [Create an agent from chat](/help-center/ai-team/create-a-trigger-from-chat)