- Decide which competitors to compare
- Monitor competitor changes and turn findings into improvements
Understand the basics of competitor research
In competitor research, don’t just compare the number of features. Examine the jobs users want to complete and the conditions that determine adoption. The goal is to decide which value to emphasize and which product experience or marketing tactic to improve next.1. Decide which competitors to compare
Compare not only software in the same category but also alternatives that let users complete the same job in different ways.
Choose 3–5 products that users actually compare and evaluate them using the same criteria. Prioritize products that appear in reviews, search results, or in questions from sales and support.
2. Monitor competitor changes and turn findings into improvements
After choosing competitors to compare, regularly check for changes in features, pricing, websites, search results, social posts, and reviews. Identify what changed since the last check and what opportunities your team missed, then decide on concrete responses.
Record the publication or check date and source URLs, and separate confirmed facts from assumptions. Treat estimated values such as traffic as indicators of trends rather than exact user counts.