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What Datasets Are

Datasets are reusable reference collections in Knowledge Base -> General. They help agents use stable source material instead of relying only on prompt-time instructions.

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Where to Find It

Use the following path to open this area.
  • Workspace -> Knowledge Base -> General.

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Create a Dataset

Use this section to understand create a dataset and what to confirm while completing this part.
  1. Click Create new.
  2. Enter a dataset title.
  3. Open the dataset and add content items.
Add Content modal in a Knowledge Base dataset

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Edit a Dataset

Use this section to understand edit a dataset and what to confirm while completing this part.
  1. Open a dataset from the list.
  2. Update dataset title if needed.
  3. Add or update content by type: Text, URL, Media, or File.
Saving media content in a dataset

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Delete a Dataset

Use this section to understand delete a dataset and what to confirm while completing this part.
  1. Remove datasets that are obsolete or duplicated.
  2. Keep only current datasets that should affect future outputs.

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Content Guidelines

Use this section to understand content guidelines and what to confirm while completing this part.
  • Keep one purpose per dataset (for example: product facts, policy, brand assets).
  • Prefer concise and verifiable content over long unstructured text.
  • Remove stale items after launches, rebrands, or policy updates.
  • Keep naming explicit so team members can find the correct dataset quickly.
Use these related pages for deeper guidance.