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Overview

Use this flow when you need direct help from the NoimosAI support team. Support replies are sent to your email address, and the current UI states a response target of within 24 hours.

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When to contact support

Use the following cases to decide when this is appropriate.
  • AI Agent setup or behavior is not working as expected.
  • Billing or account changes need support assistance.
  • You hit technical issues such as login problems or product bugs.
  • You want to submit a feature request or other general inquiry.
Support entry point in the top-right menu

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Submit a support request

Use this section to understand submit a support request and what to confirm while completing this part.
  1. Click the Support icon in the top-right of the app.
Open support from the top-right support icon
  1. Start the support form.
Start customer support request form
  1. Enter your full name.
Enter full name in support form
  1. Enter your email address.
Enter email address in support form
  1. Select issue Type 1: AI Agent settings, Billing and account, Technical issue, or General inquiry.
Select issue type category in support form
  1. Select issue Type 2 and add issue details.
Enter specific issue category and detailed description
  1. Review the confirmation screen, then click Send.
Review support request and send

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What to include for faster resolution

Use this section to understand what to include for faster resolution and what to verify before moving to the next step.
  • Where the issue happened: Team, Workspace, and feature (AI Team, Feed, Chat, Pages, or Settings).
  • What you expected versus what actually happened.
  • Reproduction steps and frequency.
  • Relevant identifiers such as run IDs, timestamps, or affected account names.
Use these related pages for deeper guidance.