What Knowledge Base Is
Knowledge Base is the workspace source-of-truth layer. It stores the reference information agents should rely on when generating outputs, such as brand facts, approved URLs, files, and messaging guides.When to Use It
Use the following cases to decide when this is appropriate.- You want outputs to follow approved brand and product facts.
- You need to reduce prompt repetition for recurring tasks.
- You are updating messaging, positioning, or source materials before new campaigns.
Where to Find It
Use the following path to open this area.Workspace -> Knowledge Base- Tabs:
General,Posts,Guides,Integrations
What Each Tab Does
Use the list below to understand the role of each tab.General: Create and maintain custom datasets (text, URL, media, file) used as reusable references.Posts: Review post data from connected channels that informs style and context.Guides: Define brand identity, voice and tone, key messaging, and audience guidance.Integrations: Confirm which connected accounts are available as data sources in this workspace.
Scope and Responsibility
Use this scope definition to avoid setting changes in the wrong place.- Knowledge Base is managed per workspace, not globally for the entire team.
- Agents use this context autonomously during execution.
- People decide what information is authoritative, current, and safe to keep.