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Short Answer

Go to Team -> Billing -> Usage, then cancel from Plan Details.

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Step-by-Step

  1. Open Billing Usage.
Open billing usage before cancellation
  1. Click Cancel subscription in Plan Details.
Cancel subscription entry in billing
  1. Complete the confirmation flow.
Cancel subscription confirmation

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What Happens Next

  • Active paid subscriptions are typically set to cancel at period end.
  • Trialing or payment-failed subscriptions can cancel immediately.
  • The cancellation notice indicates personalized data and Knowledge Base setup are deleted after 30 days.

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Demo