Skip to main content

​
Key point

Sensitive billing details, including registered payment methods and payment history, are visible only to team Admins. If you are signed in as a Member or Guest, the screen may say No payment method or show an empty payment history even when a payment method is registered. This does not mean that the payment method was deleted.

​
What to check

  1. Select the team whose payment information you want to view.
Select the correct team and open Team Settings
  1. Open Team settings -> Members and check your team role.
Billing access permissions for Admin, Member, and Guest roles
  1. If you are a Member or Guest, ask a team Admin to review or update the payment information.

​
If you are an Admin

Confirm that you selected the correct team, then reload the page. If the information is still missing, contact support with the team name and a screenshot of the billing screen.